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FAQ's

WHAT DO YOU GUYS DO?

If you can dream it, we can make it. But our most popular services are Graphic Design, Digitizing Service, Embroidery, and Screen Printing.

Is There a Minimum Order?

There is a 6 garment minimum order for embroidery. There is a 12 garment minimum order for screenprinting. In special circumstances and if we have the ability, we may accept orders below the minimum for an additional cost.

What Industries Do You Serve?

We serve a wide range of professional industries and organizations and work with suppliers to offer a variety of high-quality industry-specific garments. Restaurants & Hospitality, Construction, Sports Teams, Schools, Family Reunions, Hospitals, Police/Fire/EMT, Non-Profits, Corporations, Greek Life and many more.

Do You Provide Graphic Design Services?

ACE will help you design your idea and turn it into a working prototype. This service is $50/hr.

I am Providing My Own Artwork. What File Formats are Needed?

Artwork files need to be in vector form (with a file extension of .eps, .ai, .cdr, or .pdf). Vector files provide the best quality and allow images to be resized without loss of sharpness or detail. Please convert your artwork to curves or outlines before submitting.

We will still send an artwork proof for your approval.

Is there a Setup Charge for Embroidery or Screenprinting?

There is a one-time digitizing charge of $35 to create the embroidery file to run on the machines.  We’ll store the files for you so any reorders using the same file won’t require this. Screenprinting incurs setup fees to create each color screen in your design.  The setup fee is the same for each order, no matter what quantity, so it is more cost effective  to bulk your order.  The setup fee will be included in each order. 

How Does the Ordering Process Work?

Once you select your garments and artwork, our team will send you a mockup to approve and an invoice.  You can pay your invoice online with Visa, Mastercard, or American Express.  Once we have approved artwork and payment, we’ll get started on your custom order.  Our team will notify you when your order is ready for pickup or shipping.

What if I need to Make a Small Edit to My Design Files?

Our team will make one round of edits to your design for free.  We’ll make any further edits you like for $10 per edit.

Can I Bring My Own Gear?

We are happy to embroider garments you provide for an additional 20% service charge.  Due to variations in garment quality, we cannot guaranty work quality.We cannot accept customer provided garments for screenprinting at this time.

How Long Will My Order Take?

Once the artwork is approved and we have received your payment, the order will be ready to be picked up or shipped out in 10 business days

Can I Get My Order Rushed?

We are happy to rush your order if you need it right away.  Our rush service fees are as follows:
Next day (24 Hours) 100% or $100, whichever is greater
- 2 days 50% or $50, whichever is greater
- 3 days 30% or $30, whichever is greater
- 4 days 20% or $20, whichever is greater

Where Can I Get a Free 15 Minute Consultation?

Look for the green American Custom Embroidery sign at the Hecht Building in Ivy City where one of our specialists can answer any questions you have for your custom job.

Where Can I Get More Information?

Please send us an email with your specific questions at info@americancustomdc.com and we’ll get back to you right away.

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